The host is plain rude! They will talk about you on the phone and call you names, thinking you do not understand Italian.
The house is old, bathroom is bad and not in the room.
I booked their best room because, honestly, it looked lovely in the pictures. Once we got there, we quickly realised that they do not furnish the room with a BED. It has a bad sofa that is uncomfortable and squeaky. They have heavy blankets and carpets on the walls, making the room smell funny. I would not recommend going there if you have any allergies.
The room is very noisy, but this is not their fault.
We were charged with a 40 EURO late check-in fee that was stated only in their small print.
We ended up leaving and Expedia refunded us, but we wasted a day :(. We then moved to a hotel nearby, right by the Duomo, for the same price and much better conditions.