The bathroom was dirty, and the customer service was very disappointing. The person at the front desk was disrespectful, the phone in the room didn’t work had a negative attitude, and seemed annoyed that we arrived early. There was no greeting or welcoming attitude. Every request was met with resistance, and he repeatedly said he couldn’t help us without offering any alternatives. He came across as argumentative and unprofessional throughout the interaction.
What made the experience even more uncomfortable was the way we felt treated as a group of Black guests. Despite our efforts to be friendly, interactive, and lighten the mood, he responded with short, dismissive answers and seemed uninterested in providing basic customer service.
Overall, I would not recommend this place based on our experience.