To Hotels.com
I am writing to formally request a full 100% refund for the recent hotel stay
This is by far the worst hotel I have ever stayed in while travelling in the UK. You recommended this hotel for me and my family, and I can honestly say I am ashamed and embarrassed at having to my my family in such a horrible place.
Upon arrival, the reception area smelled strongly of Weed (marijuana), this was the first red flag for us. Upon entering our rooms (we had 2 rooms), the experience just kept going downhill. The rooms both smelled disgusting, of stale smoke and general foist. The beds were uncomfortable and none of us had a good night's sleep, the chair in our main room was absolutely filthy and broken (my youngest almost fell off it as the backrest was completely snapped) (see attached pictured) the wallpaper was peeling off everywhere. My wife can not stop itching herself since we left (suspect there were bedbugs). we now have to wash everything we took as we can not risk a bedbug infestation at home.
This is not how a hotel stay should be. We paid a premium price for a totally substandard hotel. As such, I want a full refund as what I received is wholly not as advertised.
Please see the attached pictures from my stay.
I look forward to your prompt response on this matter