Dunas excels with friendly staff, a beautiful setting, and easy beach access. However, my inconsistent room condition created major inconveniences.
Positives
- The staff stood out, especially at the bar and the pool. Every interaction there was warm and helpful
- The location is fantastic, a great pool (and drinks) and a quick walk to the beach
Areas That Need Improvement
- My stay unfortunately involved multiple unplanned interactions with the front desk, the maintenance team, and eventually the hotel manager, which was not what I expected or wanted while on holiday:
- Upon check-in, there was no electricity in my (sweltering) room. Once power was restored, I encountered an insect infestation. Over my objections, Dunas would not offer a room switch and instead sent housekeeping to clean. This experience was far from an ideal first impression.
- My rooms air conditioning was not working properly for the first half of my visit; the room would not cool below 80°F (27°C) including overnight. Thankfully, this was addressed on day 3 after escalation to the front desk and maintenance but it impacted my overall experience
My issues may have been isolated, but those seeking a trouble-free experience should be aware as they were not resolved as satisfactorily as I would have expected at their prices. With improvement, Dunas could offer a more consistent experience.
