1 star
Unfortunately, our stay at this hotel gave us a very disappointing start to our two-week cycling holiday.
Before arriving, we contacted the hotel about parking from July 10th to July 23rd. We were told that parking could not be reserved, but that the hotel had 80 parking spaces. We therefore expected there would be a reasonable chance of getting a space.
When we arrived, we could not drive up to the entrance because of a raised bump, so we had to stop where parking was not allowed and carry three heavy bicycle bags each up to the hotel.
There was a queue at reception. A female staff member was sitting outside in the shade and only came inside after a while. Even then, she did not go straight behind the reception desk to help the waiting guests. We were then given conflicting information about parking. The male receptionist told us we could park for a maximum of five days, while the female staff member said we could only park for one day. We offered to show the email we had received from the hotel, but nobody wanted to look at it.
We were simply handed our key cards without any information. I had to ask where our room was, and the whole welcome felt cold and unwelcoming.
The following morning, I calmly tried to explain that our disappointment was not about getting a parking space, but about the way we had been treated. I also explained that my English is not very good, but before I had a chance to explain properly, I was told to “speak properly.” As I walked away,