2/10
I booked and prepaid for three nights at Villa Delenda. Upon arrival, I was charged again for the full stay. The room, located in the attic and facing south, became unbearably hot (over 30°C) with no working air conditioning. When I asked the owner, she refused to turn it on, citing future cold weather, which was both irrelevant and inaccurate.
A broken fan was provided, but it was not sufficient. The next day, I was told I could leave early and would be refunded for the two unused nights. I accepted, but the refund never came. The owner is now unreachable and has ignored both me and Expedia’s attempts to contact her. Expedia refunded their commission, acknowledging the issue, but the property never returned what was owed.
Extremely disappointed by the dishonesty.
Alessandro
Viagem de negócios de 3 diárias