Beware – Roaches in room 215
Locals displaced due to frozen pipes. We usually stay closer to I-95 at local hotels, but chose this property based on a family recommendation so we could remain close to work and school.
While the property itself appears nice and the pool was enjoyable, the room had a noticeable sewer-like odor. The bigger issue, however, was cleanliness. Upon exiting the shower, I found a large roach in the bathroom. Later, around 2:00 a.m., I encountered two more roaches in the bathroom, along with a dead roach inside the linen bag in the closet.
When this was reported to the front desk at 2:00 a.m., the response was simply, “Oh wow.” We were offered another room, but when I asked whether that room also had bugs, I was told, “Ma’am, I don’t know what’s in the rooms.” Being expected to pack up bags and move children to another room at 2:00 a.m., with no reassurance the issue wouldn’t repeat, was completely unacceptable.
The property has potential, but the roach problem, sewer odor, and handling of the complaint made this an uncomfortable and disappointing stay