4/10 - RazoƔvel
16 de ago. de 2025
STAY AWAY, Bait and Switch, Promises, promises
STAY AWAY! This Owner does BAIT & SWITCH! I booked this 2-Bedroom for myself (female) and my nephew age 37 for his 1st trip to Toronto. We needed 2 Bedrooms for 2 Nights. I paid over $600US. On check-in day Owner texted there was water issue and we could stay at another of his condos but only 1-Bedrm with Sofabed and he would refund $100. Available time 4pm we arrived 4:40pm. We had to wait in lobby for a female to finish cleaning and give us keys. A red pickup truck was in the parking spot. (I read this happened to previous customer but this can't happen again? wrong!). Back to lobby but Front Desk could not help. I tried texting Owner and finally I had Front Desk call him. FINALLY Owner gave alternate parking spot. I was upset with Sofabed for nephew. Thin, crinkly plastic mattress which made audible noises as you touched it, so I put 3 sheets to try to muffle crinkly sound. We tried the REC key the cleaning woman gave us to to access the Pool but key did not work. I texted Owner but no reply so we went back to Front Desk. They said to contact Owner. He was upset I asked them to call. My nephew did not sleep well on horrible sofabed. Owner requested rating of 10 - REALLY?! I asked for $100 Refund. Owner said he would Zelle, Then said his sister in USA could do Venmo. I provided all necessary info. I thought I would wait 2 months later to give him benefit of the doubt but ZERO payment. Don't trust this Owner. PROMISES but NO DELIVERY. The room was clean, location convenient.
Marilyn
Marilyn, viagem em famĆlia de 2 diĆ”rias
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