I recently stayed at the Aloft Hotel in Chelsea, NYC, and had a wonderful experience from start to finish. The front desk staff were consistently kind, professional, and incredibly helpful throughout my stay. Every interaction was pleasant, and they always made themselves available to assist with anything I needed. The cleaning staff were equally impressive—friendly, attentive, and thorough. Each time they serviced the room, it was left spotless and refreshed, which made coming back after a long day especially enjoyable.
I also happened to be staying during the blizzard, and the team was extremely accommodating during what could have been a very stressful time. They remained calm, supportive, and helpful, which truly made a difference. Their professionalism and warmth during such challenging weather conditions really stood out. I would absolutely stay here again and highly recommend this hotel to anyone visiting New York City.