The air conditioning did not work well, which made the room uncomfortably hot. The breakfast was okay.
We were relocated to this hotel, and overall it was much better than the previous hotel. Unfortunately, we had some issues during both check-in and check-out.
At check-in, we were asked to pay an additional amount that we did not believe we were required to pay. We were not given a room until approximately 1–2 hours later, after we contacted Hotels.com for assistance.
At check-out, we experienced a similar situation when we were again asked to make an additional payment, which we disputed. When we tried to leave, we found that the outer door was locked, and we were unable to exit at that moment. After we said that we would contact Hotels.com again regarding the situation, we were allowed to leave.
While the hotel itself was an improvement over our previous accommodation, these experiences at reception made our stay uncomfortable and frustrating.