6/10
I travel 2 weekends a month and have used hotels.com for every booking during that time. For the first time in 4 years, I ended up with a queen room instead of the King that I booked.
I went to the front desk ans I thought it was a mistake and instead of an explanation, I was just told with attitude that they didn’t have any king rooms left and that I shouldn’t have booked through the app.
It was the worst customer service interaction I have had at a hotel.
Just be aware that this can happen if booking through Hotels.com.
Viajante verificado
Viagem de negócios de 1 diária