Unfortunately, we did not end up staying at this hotel.
When we tried to check in, the receptionist told us it was not possible to check us in as someone had already checked in with our name, and he had sent them to our room. We ended up being moved to an entirely different hotel (Colliers Hotel), and the room/hotel/amenities were just not what we expected. Travelling with a baby and my elderly mother, I felt like I could not refuse, and arguing would have potentially left us homeless for the night. Thankfully it was just a one night stay.
That evening someone tried to gain entry into our room, and I kept receiving messages from the hotel that said we had not checked in?? It was all a bit strange.
We returned to the hotel in the morning for breakfast, which was a usual/typical continental breakfast. No problems here.
I appreciate their attempt to re-house us for the night, but I felt very vulnerable travelling with a baby and didn’t feel I got what I paid for. I’d hoped to hear back from the hotel with a resolution before writing this review but I have heard nothing.
