8/10 - Muito bom
18 de jun. de 2024
Good location, but there is room for improvement
It is a nice hotel in a very good area of London. Easy to catch the public transport and pubs and restaurants nearby. A very handy laundry room available and a small kitchen in each room. I enjoyed the view from my room and the girl cleaning the room was very nice and efficient.
Overall, the staff was nice and helpful. Have to especially mention the guy with the night shift and the guy who was on the front desk very early. They were both really kind. However, there was one staff member, a blond woman who was there in the mornings who was very rude. She was impatient when one couldn't speak english that well and had a incredibly rude tone when answering questions. She was innapropriate and snapped at simple questions with a loud "i said I dont know". If you go to booking, you can see there is a complaint about this same staff member from may 2nd 2024, so it's nothing new, but I wonder why nothing was done about it when there was a complain previously. The hotel was good overall, but one rude front door staff can ruin a bit of the experience.
Viajante verificado
Viagem de 4 diárias
Avaliação de hóspede verificada da Hoteis.com
