We had noisy people in the pool till midnight or later, which was right across from our room. We emailed management and we were just told they would email guests to respect quiet hours, which no one heeded to. One weekend, 3 nights, a drunk girl was yelling in the pool and drinking. I emailed them. Night after night, they did nothing! There’s no staff presence after 5:00. We had a sewer back up one morning, after a whole night of bubbling toilets emitting sewer gases. I emailed the hotel and they sent an email back saying there was a virus in the file. We had to get a staff person, who didn’t speak English to come and clean our showers. The management also deleted my thread of our complaints earlier regarding children screaming and yelling in the pool at 10 pm. The pool rules specifically say hours are Dawn to dusk. The kitchen has scratched Teflon cookware - very unhealthy. We had to buy our own pan to cook in. Many times in our 2 week stay, there were garbage and hvac trucks right outside our bedroom at 1:00 am, 3:30 am and 6:00 am.