10/10
Comfortable hotel, excellent neighbourhood location for gastronomy and handicraft shopping.
Breakfast was plentiful, varied, and included a wide selection of food.
The bed was comfortable.
However, the hotel will not receive the highest rating from us, as we were travelling with another couple and the air conditioning in their room did not work at all during the five days of our stay (with daytime temperatures averaging 30°C in Vienna).
We went to reception more than three times, but no one was able to resolve the issue or even made a genuine effort to find a solution. The only responses we received were: “the hotel is fully booked”, “we’ll see later”, or “someone will check during the day”.
I also won’t give top marks due to the lack of courtesy during check-in, which fell short of expectations for a hotel of this standard.
Juliana
Viagem de 5 diárias
