Arthotel ANA Gala

What a steal of of deal! Checked in after 2:30 and never had better service. The staff was friendly and treated us with a smile everytime we walked innor out the build. Easy Location to find, and a beautiful walk around the area. Would love to stay here again.

The location is very good. Close to trams, busses and train to the center. The room was very nice, the breakfast was good and overall we liked it very much

If I have to describe this hotel in one sentence: absolutely awful staffs but hotel itself is decent for the price. I travel Europe quite often for pleasure; France, Belgium, and Netherlands mostly. Pretty much my first time in vienna. I stayed in hotels from 3-5 stars. I understand that property or amenities can be bit different from what they stated on the website but it’s always the staffs who make your experience more pleasant. This place, however, I simply don’t understand why they are in hospitality industry in the first place. Starting from my checkin, I didn’t get my VIP access when it clearly said it on my confirmation email. Hotel receptionist didn’t even want to check my email and merely insisting, “My system says nothing so I can’t.” I believe that proper way would be, they ask me to wait and they check and follow up on me later, but they just said no instead: what a way to treat their guests. A complimentary water bottle is once per stay here, most of the hotels I stayed were once per night, so I went down and asked. Hotel receptionist who were in her duty around 22h-23h couldn’t speak English very well (can be frustrating but they don’t have to speak English fluently it’s ok). She didn’t know the difference between once per night/day and once per stay. The problem here was her attitude her, surprise! Although she was wrong, the way of her tone was rather “patronizing” the guest, who would appreciate this kind of attitude? Will never come back this place.

The hotel is located on a small quiet road, the economy room was great. Breakfast was ok too. Location suited my needs

The hotel is well located with good access on trams and metro. Despite the good location it is quite.

Very good: clean, and safe, free coffee and nice tea all day long.

Upon booking the pictures are very deceiving. The hotel looked nothing like the pictures advertised on arrival. Outdated, dirty furniture. Was embarrassed to bring my family here to see the condition it was in. The room was stuffy, hot, dirty, outdated, subpar, and NOT a 4-star as advertised. Absolutely disgusting. The only reason why we stayed is because we were traveling for 12 hours that day and got in closer to midnight. We had absolutely NO choice but to stay. When confronting the concierge regarding temperature of the room. They told us “housekeeping will take at look at it “. That was at 1am upon checking in. Next morning after we had fallen asleep NO ONE EVER came to look. We mentioned something AGAIN in the morning. NO ONE EVER CAME. absolutely disappointing after using our free night on this place. What a huge disappointment!! Will think twice about booking with hotels.com after that!

We spend close to 2 weeks at this hotel and enjoyed the friendly staff, the location, safe surroundings, and free coffee/etc 25/7.

This hotel is nicely located in a quiet street with nearby transport options to go anywhere in the city. Didn't bring a car but looking around it seemed a fairly easy parking location also. Staff was a mix between very helpful and some that where there to do the basics. Room wifi was ok and the room itself was nice. Breakfast was average but with all I usually eat in a hotel stay. Recommended.

Indeed, it is true that this place is part of smiling hotels. The staff were very helpful and friendly. Good customer service. The hotel is located in a very quiet Neighbourhood, close to public transport and restaurants.