Front counter staff was excellent and welcoming. However when we first arrived we were given a room on the 1st floor: We are a family of 3 adults and 1 baby. The room was tiny but we tried to make it work. However, the long black hairs found in all three beds, towels and floor was a big turn off. The room next door were heavy smokers and our room as a result stunk like cigarettes and marijuana all the time. Very bad for a young baby. Luckily the front staff was able to move us to the floor above where instead of 3 single beds we now had a double and single and it no longer smelled like smoke. This was greatly appreciated. But please note the room itself is for two people (very small) but the hotel will say it is for 3/4 people and charge accordingly. Overall the staff was great but the hotel can definitely use some renovations. If you just need a place to sleep and go about your day this hotel will do, but if you wish to spend time and enjoy the hotel it is not quite the place. The location is very convenient to Plaça Cataluña, la Rambla and all things Barcelona has to offer. It is noisy at night if you are looking for a quiet stay, it will not be the best choice.