We had high hopes for our stay, especially based on the photos and descriptions online, but unfortunately, the reality didn’t match the expectations.
While the staff were truly lovely and very polite, the condition of the room was disappointing — very tired and in definite need of refreshing. We understand that photos can sometimes be outdated, but this felt quite misleading.
The biggest concern for us, however, was safety. We arrived close to 10pm and were greeted by a group of about five men sitting around the entrance smoking and chatting. One of them tried to take hold of our son’s girlfriend’s suitcase, I’m sure with intentions to “help” — but notably, it was only hers — which immediately made us uncomfortable. The next morning, the same group was again there, again just lingering outside the entrance. They didn’t appear to be hotel guests, and the whole situation made both my wife and our son’s girlfriend feel very uneasy.
While the location was a choice we made, the lack of a secure and welcoming environment was the deciding factor in us leaving. We had booked for 11 nights but chose to leave after just one night. The receptionist was very apologetic and kindly offered a room on Level 6, but it was concerning to us that better rooms were available only after raising issues.
This was simply not the experience we hoped for, and I would recommend others consider this carefully — particularly those travelling with family or young women.
