The hotel service was of a very high standard, on par with 5-star hotels. They let us check-in very early, though I don't want to pitch that as a guaranteed experience for other travelers; it was our experience though and we'll received by a tired family. They also provided a bunch of accessories for travelling families like a bottle warmer, potty, and bath seat.
Unfortunately, the mindfully small room was made even smaller by the child cot. I booked a room with a double sofa bed for my child, but seeing that there was little to no physical way to actually use that bed in a room of this size, we settled for our kid using the cot.
Again, there was a dilemma between great service and the room's ability to match this. The hotel gave us a room with a bath, which is far easier for a child than a shower - much appreciated. Unfortunately, the bath was small, both in length and width. It was challenging for a grown adult to use, whether sitting or standing. Standing, you have the narrow surface area that means you have to stand with your feet together, which is uncomfortable. Basically, the bath and bathroom are tiny.
Overall, it feels that the hotel wants to deliver something that the rooms aren't physically capable of.
