2/10 - Insatisfatório
12 de jun. de 2025
I would avoid the Decameron. I booked through Hotels.com as did 6 other friends. They did not have check in issues, but I did. This is the second time a hotel I booked through hotels.com could not find my reservation when I arrived at the hotel. It took them 3 hours to discuss this with hotels.com and they said they had found the reservation after we sat in the lobby unable to have access to the room I paid for, go to the bar, or refresh after a long travel day. This seriously cut into the day we were hoping to have. They finally said they found it but there was a modification which caused it to somehow get lost, although I did not modify. After all this debacle we finally got access to our room. We had asked to be close to the rooms of our other friends when we booked but this was by availability so after all this it did not happen. The signage in the hotel is not clear so rooms are difficult to find. Our shower was not draining so flooded out into the main bathroom area until it got to the second drain. We were out and they sent security to find us to put a new card on file, even after wasting 3 hours of our day while they sorted my check in, and giving them a card to make a small eco charge onto. They then had security walk me to my room to get my card for them to charge like I was going to try to avoid paying for the hotel, which is ridiculous. I had even shown them my receipt and payment through hotels.com at the time of check in but they noted it was not on file.
Natalia
Natalia, viagem de negócios de 1 diária
Avaliação de hóspede verificada da Hoteis.com
