4/10 - Razoável
28 de jul. de 2025
NEGATIVE (-4) STARS!!
NEVER. STAY. HERE. In 72 hrs, Jennifer (manager) STILL has not contacted myself or my parents regarding reported issues to the front-desk staff. They found what appeared to be blood on their sheet AND my mother, unfortunately, pulled up her down-comforter and stated, "it smells like straight-piss!!"
-CONS-
Bathroom: Towels are stained/dirty, thin and scratchy as the tissue (see below). Chipped/cracked floor tiles, super-hot lighting, holes/moldy caulking, hole/moldy wall, malfunctioning shower, toilet BARELY flushed after holding handle down. VERY small/tight space in King/Queen restroom.
Bedroom: Hole/stains in carpet, A/C malfunctioning (TX in JULY!! Set at 60*, actual room temp 74*), chipped furniture. ULTRA-ULTA THIN 1-ply tissue (the worst)!!
Bedding/Linen: Large tear AND brown stains on top sheet and on pillow-top mattress protector.
Breakfast: 3 out of 10, AT BEST. Very "blah" and not plentiful at all. Our families arrived during the stated breakfast time, to be told by staff "we ran out of food, and I don't know when my truck is".
STRONG SUGGESTIONS:
~RENOVATE!
~Your housekeeping staff needs to recognize raggedy/stained items during laundry duty and REMOVE these items to go to the garbae/rag pile!!
~Manager needs to be held accountable for not returning contact/messages left by paying-customers.
-PROS-
We're alive to tell the story. Bed/Mattresses were VERY comfortable (no bed bugs or roaches noted during the stay). Good luck IF you choose "this" place.
Kashanti
Kashanti, viagem em família de 3 diárias
Avaliação de hóspede verificada da Hoteis.com