6/10 - Bom
25 de nov. de 2025
Dear Embassy Suites Team,
One of the things we’ve always enjoyed most about Embassy Suites is the Atrium. We love spending our evenings there as a family, playing board games and enjoying the relaxing atmosphere. Unfortunately, during this stay, the Atrium lighting was extremely dim. Around 6:30 p.m., we went down to play a game and had trouble finding a table with enough light to see the board. We settled near the breakfast area, but by 7:00 p.m., the lights were completely turned off, leaving us unable to continue.
We understand dimming the lights during quiet hours—around 10 or 11 p.m.—but having them off as early as 7 p.m. makes the beautiful Atrium space unusable in the evenings. Thankfully, one of your staff members noticed our struggle and kindly turned on a few lights for us, which we truly appreciated. However, this should not have been necessary. The lighting should remain bright enough for guests to comfortably use the space.
Another aspect we’ve always enjoyed at Embassy Suites is the breakfast, but this time it was quite disappointing. The waffles were hard, the pancakes were thick and undercooked inside, and there were no bagels or biscuits and gravy, items that are standard even at more modes
Eric
Eric, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
