8/10 - Muito bom
10 de nov. de 2025
Our stay was great for the most part. The hotel description mentioned "premium bedding" and "breakfast included". The sheets, pillows and blankets were clean and nice but our mattress was pretty worn and didn't feel very premium. When we came down for breakfast we were told that it was not included. We showed them the description from your website and they were kind enough to accommodate anyway. The front desk staff; with the exception one young man, were mostly inattentive. Didn't make eye contact unless you spoke to them directly, seemed to be distracted by their phones. As we were coming and going they were often socializing with the other front desk personnel, assuming they were front desk staff and hadn't just left their own work stations. Alex however was so friendly, helpful and kind that we almost didn't even notice the others. Overall it was a great stay and we probably would come back again of breakfast were included or the price was competitive enough to make up for it. If it hadn't been for Alex, this would probably be a very bad experience to be honest.
Shane
Shane, viagem em família de 1 diária
Avaliação de hóspede verificada da Hoteis.com
