4/10 - Razoável
5 de mar. de 2026
The hotel is well located, and like on the pics. But let me be very clear: if you need to solve a small issue — you're on your own— you have a problem. I’ve stayed here over the past two years. Each time, each of us book two separate reservations—one for the first 3 nights and another for the last 3 or 4 nights. At check‑in, we explained that we had consecutive bookings and didn’t want to change rooms. Still, on the last day of the first reservation, the shorter man at reception came to our door, knocking, arguing, insisting we checked out, in a very unpleasant manner. From that moment on, he behaved as if I wasn’t welcome at the hotel. Same thing happened both years. This year, we had one more issue come up. Since my flight was getting in early, 8 AM, I also booked a third room to use between 8am and 3 PM. Since It was a non‑refundable rate, so I thought I would book and cancel so they could resell it for the night. Non‑refundable means if you cancel they keep the money— but when I got there, they neither gave me the room nor the refund. I ended up having to book another room at the hotel next door. And the manager does not even show up to speak to you: instead you are given an email to write to – we did wrote to it and never got an answer. So I do not plan to return and do not recommend. Stay next door (which is the same hotel group)! Rooms are larger and the staff is far more accommodating.
Marco
Marco, viagem de 4 diárias
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