4/10 - Razoável
11 de jun. de 2025
Very BAD Front disk employee called "Hagar"
I have visited the hotel from the 8th of June till the 11th of June 2025 ... on a family trip.
One of my family members has allergy from sun lite my wife went to the front disk " Called Hagar in her morning shift on the 10th of June " asking to give us a pharmacy number that can deliver the medicine to us.
She gave us a number, but it was not working so we asked her again for her support she answered us in a very rude way " i don't have any other number".
She didn't even bother herself searching for another pharmacy number.
My wife googled a pharmacy nearby and made the order by herself.
On the next day the 11th of June our departure day, she was also in her shift i have requested to send me the bellman on 10 am because i was in a hurry to checkout her answer was "you need to remined me before you need the bellman by 5 min, cause i don't guarantee that i will remember your request".
I have submitted a complain to her supervisor to take action cause such a team member will spoil the efforts done by her collogues to satisfy their guests.
Thanks
Mohamed el Badrawy
Mohamed
Mohamed, viagem em família de 3 diárias
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