2/10 - Insatisfatório
29 de mar. de 2026
I am writing to formally express my deep dissatisfaction with our recent stay at your hotel. We traveled from about an hour away to attend a cheer competition, and chose your location specifically because it was conveniently located less than five minutes from the high school. While the exterior of the property initially seemed promising, our experience quickly deteriorated upon arrival. Upon entering the hotel, we were immediately met with an overwhelming odor of harsh cleaning supplies, combined with the loud and chaotic noise coming from the pool area. The manager showed us the pool, which was already overcrowded and clearly above the posted maximum capacity. I had informed him that my son has autism and that access to a safe, manageable pool environment was a key reason we chose your hotel. Given the conditions, we had no choice but to avoid the pool entirely.Unfortunately, the issues did not stop there. The elevator and hallways had a strong odor of urine, which raised immediate concerns about cleanliness and overall maintenance.Breakfast the following morning was equally disappointing. The area was extremely overcrowded, clearly unable to accommodate the volume of guests during the cheer event weekend. The food quality was unacceptable—my omelette was ice cold and still frozen in the middle, rendering it inedible. The waffle station was so backed up that we could not reasonably wait, and the sausage did not appear or taste like real meat. We skipped breakfast next day.
Michele
Michele, viagem com amigos de 2 diárias
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