4/10
During my recent stay at the Hilton Hotel, I was disappointed with the condition of my room (Room 229). Upon arrival, I noticed several cleanliness issues that fell short of the standard I’ve come to expect from the Hilton brand. There were food wrappers left on the TV stand, hairs on the desk, and noticeably dirty carpeting. These oversights gave the room an unkempt feel that impacted my overall comfort.
Given the premium price point, I expected a higher level of care and attention to detail. In fact, I’ve had significantly better experiences at competitor hotels for a much lower rate. While the front desk staff was courteous and the common areas were well maintained, the condition of the room unfortunately overshadowed the rest of the stay.
Hilton typically provides reliable quality, and I hope this was an isolated lapse. That said, consistency in room cleanliness is essential, and I would urge management to review housekeeping standards to ensure all guests receive the level of experience they’re paying for.
Regina
Viagem em família de 1 diária