2/10 - InsatisfatĆ³rio
9 de jul. de 2025
Pick another hotel
We stayed here in June 2025 and this was the worst hotel experience we had in years. We were told the pool was closed and they notified hotels.com and it was their responsibility to notify us.
We were told our room was newly renovated and the floor we were on was under construction. What they failed to tell us was that the construction was in front of our room and the workers had to move things for us to get in. The smell of either paint or wallpaper paste was overwhelming. We had to buy plug ins to stand the smell. The noice was constant until the workers left at 7pm.
When I requested another room as I was concerned the smell would trigger my family's migraines I was told the hotel was fully booked due to a Fed-Ex.conference and their rooms could not be split. Guess my money is not as good as Fed-Ex's.
I washed for a partial refund and was denied. The puts at the front desk was absolutely worthless and needs some hospitality and customer service training.
I will never stay at another Hampton Inn again.
I would welcome a call from a manager to discuss further.
Jen
Jen, viagem em famĆlia de 2 diĆ”rias
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com