So starting off I’ve never stayed at the Lex. It will be my first, and my last time. We started our experience by walking in and was rudely greeted by a woman stating no check in until 4pm which she rolled her eyes after telling us that.
The best was no hello , or welcome to the Lex. So after that we checked in after our event and discovered kids running up and down the hallway , and knocking on doors, then running off. Complained twice and they said they were on it , which they weren’t.
So than today I said something about my experience which I then asked the woman I was complaining to if she was a manager? Which she rudely responded yes one of them.
So long story short I will make sure to tell my friends who come to Lexington for the horse races not use your hotel. One not because it’s not nice , but the poor management , and desk staff.
On a good note about the only great service we received was from the bartender at the restaurant. Too bad you couldn’t make her a manager, or better yet have her teach the management staff how to treat a customer.