A few years ago I had stayed at this hotel before and had a bad experience. I had booked a room with an ocean view, but when I arrived, it was no longer available. They made me go up twice to rooms that were already occupied, and when I came back down, the woman at the front desk didn’t even apologize.
Last week I decided to give the hotel another chance, but sadly, the experience was just as disappointing. After staying one night, I booked a second night through Hotels.com. When I called the front desk to let them know, a man answered with a bad attitude. He told me I had to come downstairs because assigning me a room wasn’t that simple, and that I had to check out at 12 PM and come back at 3 PM for check-in.
He was rude over the phone and seemed annoyed. He couldn’t answer basic questions and was not helpful at all.
Thankfully, when I returned, someone else named Jorge assisted me — he was kind and professional, which I appreciated.
