Hotel is in a great location just minutes from the heart of the city. The staff members were outstanding. However, beware of after-hours check in. They will email you a picture of a lockbox and a code, which is great - if you have wifi or cell service! Otherwise, you may have to find someplace with free wifi to be able to get your check in information. We were coming back to Munich and were on a bus with no wifi and I don't have cell service in Europe. Couldn't figure out what to do to check in (at 7 p.m.) - an off-duty employee just happened to walk by and helped us out, otherwise, we would probably be sleeping on the street. The rooms themselves are very nice, but you do hear the trams rolling by, so if you are a light sleeper, this may not be the place for you. The staff was wonderful and helpful - I appreciated all the help and advice for touring the area they offered. It's also very close to the train station and in a safe area.