2/10 - Insatisfatório
5 de jan. de 2026
DO NOT STAY HERE! This was our worst hotel experience ever with a Marriott Hotel. We checked in late on a Sunday evening for 2 nights. When we opened the hotel room door we noticed immediately that the toilet seat was up, there was urine on the back of the toilet and the shower tile and grout was filthy. Because of our late arrival we waited to talk with the front desk in the morning. The clerk at the front desk took our phone number and assured us that the head of housekeeping would reach out to us. While we were talking to the clerk, the head of housekeeping came out and we shared our concerns with her about the condition of the room. She assured us that the matter would be taken care of that day. I expressed that we never experienced a Marriott Hotel in such bad condition. When we arrived back at the hotel late Monday evening the room was untouched...bathroom towels still on the floor, toilet still dirty and shower disgusting, bed unmade, floors still dirty. We complained to the front desk and they said we would have to come downstairs to get fresh towels and that there was no manager on duty until the morning. We had an early flight and had to leave the hotel at 5:15 am, but left our phone number at the front desk requesting a call from the Hotel Manager. We never received a call. When we tried calling the phone calls did not go through. I have followed up with Marriott Customer service and filed a case as I am sure Marriott would follow-up on this situation.
Ronald
Ronald, viagem de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
