We took a trip to Philly to see a concert, and we arrived at the hotel early. The front staff was curt and refused to allow us to check in earlier than 3pm, and her attitude was dismissive and rude. When she did allow us to check in, she tossed the room key over the counter to me, and didn't look at me, it was very uncomfortable. The room was dingy and some of the furniture was very old and breaking (you couldn't sit in the chair in the room), the toilet paper holder was broken; the lights didn't work consistently.
But the MAJOR issue we had, aside from everything else, was the license plate on our vehicle was STOLEN from the parking lot. Management has not returned our many calls as of yet, the staff was less than helpful in contacting police so we could file a report. Oh and it costs $25 to park in their lot. Overall, it wasn't worth the little bit of money we "saved" because it's going to cost us $200 to replace the license plate. Not satisfied with this stay at all.
