L'Hermitage Hotel

Maravilhosa

Was good not great! My room was the farthest room down the hall and I was breaking in new boots was unfortunate! The hotel was beautiful and the staff were very friendly and helpful but I expected more of a wow factor on service for the price. Would stay again in a room closer to the elevator.

The staffs were kind and nice caring team. They gave us chocolates and bottled water everytime of housekeeping. The amenity goods were L'OCCITANE! Pretty cozy room too.

Overall, our stay was pleasant because of the phenomenal lounge bar service in the evening and delicious breakfast. Our only disappointment was that the bathroom did not have a soaker tub separate from the shower, which I had the impression we booked according to the description and photos. We should have not relied on the photos. A learning lesson for both of us.

What once was an outstanding hotel has now become more about money than customer satisfaction. The bed my husband and I had was severely sunken on one side, this was extremely uncomfortable. We informed the desk clerk and also told them about the toilet that did not flush away waste, it took 7 flushed and nearly overflowed, it was not due to being “full”. Apparently these issues deserved a “I’ll get maintenance to put a board under the mattress and take a look at the toilet. Yes the toilet was fixed and a board placed under the mattress but that night my husband could not sleep and woke up with chronic sciatica pain and we had a 5 hour flight ahead of us. The desk clerk could barely manage an apology while the female rolled her eyes in our direction. Prior to this stay we thought the L’Hermitage was an exceptional establishment, sadly this is no longer our thoughts, over rated and expensive. There are better options close by that aren’t solely after your money.