Our arrival at this property started off making us feel like second-class customers right away: when we arrived and asked about parking, but they acted shocked that we hadn’t booked in advance. It said on the hotels.com app that parking was available, so we didn’t anticipate our arrival to seem like a major inconvenience to the hotel staff. Then, when checking in, they referred to us as the “Expedia room,” which didn’t bode well. Still, we were satisfied with the room (size, layout, comfort) and enjoyed a lovely meal on their patio with a beautiful view (service was atrocious, though).
When we got back from the pool (which was nice but clearly not very well cleaned), we noticed they hadn’t even bothered refilling the shampoo in the shower. That night, the AC didn’t work when we were going to bed. We called reception again and they turned it on manually from the front desk. I guess we should have been worried that they could turn it on and off from there, but we were so tired that we didn’t think about it and fell asleep. We woke up overheated in the middle of the night, our toddler had a dry diaper in the morning and threw up from overloading on water. We complained about this the next day, they promised not to turn off the AC again, yet it happened again.
Honestly, 4 stars seems like a stretch for this hotel, considering the service. Lovely property, but that’s where the compliments end.
