Avaliação verificada
2/10 - Insatisfatório
Francesco
1 de jan. de 2025
We were given a tiny room without windows , when we booked we were supposed to be in king size bed and descent room and a good hotel , the bathroom was very very dirty , smelly, stinky more or less stuck to the bed …
The room was with no ventilation , the staff took 10 to 15 minutes to clean the room when we arrived . No choice was given to us for another room . So we were obliged to find another place ( other hotel to stay ) which was more convenient for us .
So we had to spend more money for 7nights in other hotel in the same area .
PS : we send you an invoice of the hotel we stayed in and the pictures of the hotel offered from you guys .
Can we have the refund of the bill we paid .
Thank you.
Francesco