Hotel Palma

Lovely clean hotel great location for archeological park and nearby restaurants. Friendly staff. You have to pay city tax when you leave.

The staff in the morning were very friendly and helpful. The afternoon/evening people- not so much. The room definitely needed updating, but it was clean and well-stocked. The ‘a location was great - right next to the basilica and an easy walk to the ruins.

Hotel was in a great location close to the ruins and main area of Pompei. Breakfast was good with plenty to choose from. Staff were helpful, hotel was nice, loved the rooftop.

Really lovely hotel, staff are fantastic and I

We booked this hotel for Pompeii expecting a wonderful experience. Upon arrival we were greeted with very ungrateful hosts and felt unsafe. We actually attempted to check out of the hotel that evening but the Hotels Wi-Fi was malfunctioning so we decided to give it one night try to see how we felt. Once we woke up we still felt unsafe. There is a very long story here and I’m not going to bore you with it but in short we had been traveling for 40 nights and this was the worst service we had received on our entire trip all over Europe. Plus this hotel represents itself as a four-star on its website on hotels.com and even on its front door. However the keys that they give you Upon check-in clearly show that it is a three star. On top of that the quality of the room is really more like a two star. We were scammed with the help of Hotels.com. On top of that hotels.com is still making it very difficult for us to be made a whole after this negative experience. Right now I can’t recommend either this hotel or hotels.com.