Hotel Indigo At The Galleria

The lady that checked us in was very nice and efficient. Our room wasnt ready but she texted as soon as it was. The hotel was clean and quiet. I will definitely stay again.

I booked a hotel suite vis hotels.com 2/12/2021-2/14/2021 when checking in I was briefly chatting with the manager letting her know what it was my moms 55th birthday & that she was having some friends come over she also allowed me to bring my food & balloon arch into the room. The manager gave me keys & said you have the corner suite on the 4th floor. Upon entering the room this was not a corner suite nor was it the presidential suite that I have booked with you guys every stay since 2016. I start examining the room further & found used dirty masks on the floor by the couch (see attached) I call the front desk & let her know my concerns & I was met with utter passive aggressiveness & poor customer service. The manager told me “it’s nothing that she could do & she could give me a refund to find another room” Since it’s Valentine’s Day weekend & my moms friends were already on the way from Oklahoma I decided to stay. Later in the night the room next door banged on the wall all night for about 30 minutes. Manager at the front desk threatens to call the police & was extremely rude which ruined my moms birthday night & two of her friends were so uncomfortable they ended up leaving. I’m very unhappy with the way hotel indigo galleria in Houston Texas treated us, had dirty mask on the floor & threatened to call police & kick us out after knowing first hand that a group of 55yr old women would be having a ladies night in the room. I need someone to contact me IMMEDIATELY reg

We had a great stay. The beds are comfortable. Shower head had great water pressure.Room was clean. Very quiet. Close to Galleria, Waterwall etc..Bar/Dining in hotel not open due to Covid. Free parking. Friendly staff. The hotel needs a little TLC but overall good stay.

Excellent!!

The front desk was very friendly and check in was smooth. When we first got into our room, the only real problem was that our bathroom reeked like something was smoked/vaped in it. We ran the vent with the door shut and it eventually went away. I’d give this location a 3 out of 5.

Fair value. Hotel was no frills, a little dingy but close to the Galleria.

We were visiting our Son & family- they live nearby. Hotel Indigo offered fabulous bed & bedding. Safe area. Quiet, yummy coffee & the best shower. Plenty of parking. No car noise. We loved it.

The room wasn't very clean. There was Snot with Boogers on the wall, Fake eyelashes on the nightstand, room was Dusty in multiple places, the Wooden Floors are in very bad condition, Black marks and scratch all over the walls, room was overall dated. The only updated parts at the hotel is the outside of the hotel, the lobby and hallways on each floor. The rooms are horrible compared to the good reviews that was given about this location has. I also don't like to shower design. "Its inconvenient that a person have to walk in the shower to turn on the water." What if the water is really cold and you would like wait until the shower warm up before you walk in?? Whoever is reading this and if you go there you would understand what I speaking of. Thank you for listening!

Great and friendly people. The rooms were home and cozy and classicly unique! Much recommended! Give them a try!