We arrived earlier than check in and the owner said room was being cleaned, wonderful. We got the keys and headed to Silver Dollar City, arriving back to the hotel around 10pm. We never got a new key, because ours wouldn't work, the girl at night was so sweet but embarrassed. She had to pop the silver tab and use a real key. If we left we had to leave one person inside the room.
The room was filthy, bathroom disgusting, jacuzzi tub had a purple ring. My daughter and I scrubbed the headboards, gunky handprints, the jacuzzi, the table with more pink stuff, stained chairs, barf. No bed bugs thank God. No other suite was offered or available. When I went downto speak to the owner in the morning, he lied and said it was being cleaned, I showed Jim pictures. Then I saw the head housekeeper. She said she told the owner not to give room out, the jacuzzi leaked on room downstairs, ooooppps. All the air conditioners left huge puddles in front of doors for a nice bath/ shower in the morning going to get coffee. If we were not so exhausted from SDC and being late at night, I would have demanded money back, but nothing else was available close by. The owner should be embarrassed by the condition and the health department needs to step it up.