We stayed at this property for five nights while closing on our new home, and the experience was far from what we expected. The first room had bugs on the bed, as shown in the attached photo. While the hotel staff claimed they were not bed bugs, there were still insects present, which is unacceptable. We were moved to another room where we did not see bugs, but the poor maintenance was consistent. The shower tiles were cracked, dirty, and had hair left behind. The walls were stained, and the furniture felt grimy.
We needed to use the sofa bed, but the room did not include a blanket. When we called the front desk, the response was uncertain: “let me see if I have one around.” Only after insisting were we given a blanket, which should have been provided upfront.
One of the main reasons we chose this property was the advertised washer and dryer, but both were inoperable. The dryer left clothes wetter than the washer. On top of that, the hotel allowed guests to blast music and party past midnight, making it hard for families to rest.
Given these issues, I can’t understand how this hotel has 10/10 “exceptional” ratings. Our experience was unpleasant, inconvenient, and disappointing. I would not recommend this property for families.