2/10 - Insatisfatório
29 de jul. de 2025
Very dissatisfied
I have stayed at Marriotts for years with my family and I’ve always had a great experience. Unfortunately, this was not the case for this experience. We arrived at the Marriott Courtyard to a bunch of trash and debris all over the ground as we walked in. There were also people Who appeared to be homeless saying around the farm. Walking in the way we be behind us walk in there was water dripping, and it was very slick. We had to be very careful to not fall. I understand things happen, but we were emailed a few hours before arrival saying that the hot water was out indefinitely.We still decided to stay because it’s a Marriott and we’ve had good experiences in the past. All the trash cans were filled and overflowing on the ground as we walked in both days. I went down to order and appeared to be only two people working and waited in line over 25 minutes and another 20 minutes to get food that was not hot. The coffee was so bad we had to order a 2nd cup, which still was not hot. I tried to order the breakfast that came with my reservation and many of the meals were not available because they said they were out. We tried to call the front desk a few times and when we did get through there was so much static we could not make out a word they said. There was only ice on 3 floors ours and many others were all out of ice. We asked for a late checkout which they granted however the did not note this on our account so we got stuck in the elevator and were not able to go up to our room.
Craig
Craig, viagem em família de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
