I rarely leave negative reviews, but my recent stay at this hotel was incredibly frustrating and disappointing from start to finish. The front desk staff set the tone right away ā they were unwelcoming, unprofessional, and frankly, rude. I asked a simple question about my reservation and was met with attitude instead of assistance. It felt like I was bothering them just by checking in.
The room itself was far from clean. The shower was especially disgusting ā there was visible grime in the corners, soap scum on the walls, and it clearly had not been thoroughly cleaned before my arrival. For the price I paid, I expected at least basic cleanliness, and this was unacceptable.
When I asked for a late checkout (just 30 extra minutes!), I was immediately denied with no explanation. Most hotels Iāve stayed in are flexible and accommodating when it comes to small requests like this, but again, the staff seemed more interested in being difficult than helpful.
Accessing the pool was another headache. The signage was unclear, the hours werenāt posted anywhere obvious, and when I finally got in, it was overcrowded and not well maintained. I wouldnāt have felt comfortable swimming even if everything else had gone well.
And the breakfast? Absolutely terrible. The food was cold, the eggs were rubbery, the coffee was bitter, and most of the items looked like theyād been sitting out for hours. I ended up skipping it altogether and going elsewhere to eat.
I will not be returning!!