2/10 - Insatisfatório
14 de dez. de 2025
I’m NOT a person to leave reviews but this was nothing short of UNREAL!!!!
We had to change rooms 4 times within a 24 hour period of timei went to Virginia for a funeral and I cud not believe what I had to deal with. The rooms: . Filthy. Crumbs all over tables. Food in frig. Trash in trash can. Hair in sink. Shower water coming out of walls. Toilet not working. Door knobs to bathroom non functional. Staff doesn’t take hotel business serious.
Hilton is getting a bad rap by allowing this facility to use its name. Unreal.
I spent so much time trying to deal with the mess I feel like I could not be present for my family the way I should have.
I reached out to hotels.com for resolution assistance. I paid for 2 nights and got refunded for one. They would not refund the one night we stayed and cancel the 2nd night. I cud not handle the unnecessary stress while trying to be supportive to Mr family.
Disheartening to say the least
Ellen
Ellen, viagem em família de 2 diárias
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