Hampton Inn & Suites Staten Island

I was assigned a room facing the highway, and had to listen to trucks passing all night. When I asked for a room change I was told, some people don't mind, but the change was made. It was insufficient that could not be adjusted in both rooms. When I complained about the strong smell of smoke in my room, I was told that my vent fan wasn't working, ( and even though I didn't ask him to do so ) he sarcastically stated that he could not knock on every door to see where the smoke was coming from. For three days the room was not cleaned, nor was the trash removed. At check out, I was told I could not get a receipt for my stay from the desk, because the Hampton Inn had nothing to do with payment for my stay, because that was done through a third party.

Nice place, studio room has a big area to relax and stretch out in.

The check-in was nice and the room was good, but I left disappointed and irritated that the housekeeping staff repeatedly banged hard on my door at 8:30am after I had to stay up late. There is no reason for the housekeeping to bang on a door that early in the morning. I can understand this after checkout time has passed, but it's incredibly inconsiderate to do that at 8:30am. Please have your staff confirm the guest has checked out before attempting to clean a room that early in the morning.

The hotel is very clean and welcoming! Despite the Covid restrictions, they still offered coffee and a grab and go breakfast which I appreciated.

We liked our stay but breakfast was not ample. I had to split one box among 4 people. I decided to leave property to buy Dunkin’ Donuts off the highway.

The checkin was promote and easy. Nicole was a pleasure. I did book on hotels.com but the hotel did not have the same room type at check in. I would call to confirm with the hotel after booking. The issue was immediately remedied with Nicole. This attendant was friendless, efficient and very knowledgeable of the hotel and the area. I would come again and recommend.

Property was clean and conveniently located to shopping and the Staten Island Expressway.

The room was amazing. It was large and roomie. Comfortable and clean. I felt very safe from COVID, they sanitized the room, put plastic over the remote control, and they even had a soap dish. Very impressed and I will be staying there again. Plus you can rent a car in the lobby.

Consistently good. Our go to place in Staten Island.

The stay was ok. On hotels.com this showed up as one of the hotels that has an indoor pool..... it does not though. When I called to get their pool rules with Covid they said they got rid of their pool 3 years ago. The bed was comfortable however when staying in hotels we tend to not sleep as well so we like the have them AC on all night to drown out any noises that are expected when you are staying at a hotel. The AC would not stay on, it kept kicking on and off even when we switched the thermometer down to 52 (it was definitely not 52). We switched it to fan and it seemed to stay on but was a lot quieter but at least there was some background noise. The internet and cable kept cutting out and losing signal so although we brought our roku to have more options on what to watch we were barely able to use it because the internet signal was weak. When we switched to tv for about an hour we just got a picture on the screen that said no signal. Luckily we brought games and coloring books or else I think my kids would have went crazy (it was raining out whole stay so we didn’t have many options on things to do). Overall it was not a bad stay but if we return to Staten Island again we will be staying elsewhere.