The room could use some updating, especially the bathroom. The hot tub by the pool wasn't in working order but we weren't made aware until we arrived for check in (and this was a specific feature we were looking for in a hotel for the weekend).
Our night of sleep was awful. The room next to us had their TV sooooo loud, we could hear every word, song, racing car, thunderstorm, etc. from whatever they were watching. Finally at 12:30am I called the front desk, and they said they would call the room, but low and behold, at 2:30 am, myself, my hubby, and our three children were all wide awake listening to their TV still. We went downstairs to ask for ear plugs but they didn't have any, so we just dealt with it all night.
Then in the morning, we arrived downstairs for breakfast at 9:15 (breakfast was until 10 on Sunday) and there were ZERO eggs, bacon, sausage, or potatoes, and the yogurt machine ran out as soon as I tried to get some for my daughter. Yes, they eventually brought more, but it was quite a wait and one item came out at a time.
Overall, this was a very poor experience. We have usually had very good experiences with Best Western, but not this location.