8/10 - Muito bom
5 de ago. de 2025
Could be better
We last visited in 2021 and were looking forward to seeing the recent refurbishment and new Garden Room. The new decor is more modern and the Garden Room provides an impressive second restaurant. On our last visit we felt welcome as house guests. This time, not so much. Sometimes the service was great. Other times we felt invisible. The receptionists now handle phone calls. We came with our bags to check in and were faced a single receptionist deep in conversation - apparently with someone trying to book a room. There was not even eye contact to acknowledge we were waiting. After quite some time, a porter appeared and offered to show us to our room. He managed to attract attention to find our room number.
Later in the evening we had a booking in the garden room for dinner and went to the bar for a drink. We picked up the menus and were told we could order when we got to our table. Service was extremely slow. The food was good but not remarkable.
The bedroom was revamped in a modern style but the bathroom still had some old fashioned features like an over bath shower that wanted to hit the bath surround.
Overall - a great location and potentially a great hotel.
David
David, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
