Our room was far too noisy. It was impossible to sleep because of the loud cars and their music. According to staff, a room change wasn't possible as the hotel was fully booked, and besides, all rooms in this category were on the same side of the street. The balcony door by the whirlpool couldn't be locked, which made us feel unsafe. The cleaning staff occasionally forgot to replenish towels or toilet paper. Upon arrival, we asked for more scented candles, as the room smelled unpleasant. However, instead, they removed the scented candles entirely, and we didn't receive any replacements. Unfortunately, some staff members don't speak English well. Instead of stating this, they made incorrect statements due to the language barrier. We asked twice whether the "drink of the day" at the bar was included in happy hour. Both times, we were told yes. However, the regular price was charged when the bill arrived. The cocktails were okay, but there's definitely room for improvement.