2/10 - Insatisfatório
23 de nov. de 2025
We use to love to stay here. Our dogs were treated excellent as were we. The manger that they have is very immature. I called La Quinta to book but their fees were higher than on Hotels.com so I booked on Hotels.com but I did ask if dogs were still free. They said yes. So honestly I did not look at it on Hotels.con site. I show up to check in, after I already paid on Hotels.com and was told each dog was $25. My dogs weight about 4 lbs each. So since I already paid I had to pay it and then was told to speak to the manger in the morning. She was very rude and immature. She kept insisting that I booked expedia and I finally had to get my phone to show her I booked through hotels.com, not Expedia. I then showed her that on La Quintas own website it said only $25 for two dogs. I also showed her where it stated that on Hotels.com. She shrugged her shoulders and said it could not be refunded. Lie right there. She also at one point said Okie Dokie. Very unprofessional and rude. We then called corporate. They stated that it shows on Expedia that it’s $25 per dog per night. We again tried to explain that we did not book on their and to look at their own site or hotels.com. They said only Expedia mattered. So basically you have to know to look at a completely different site then you are booking on to see the real policies. I guess the rest are lies.
We were on the second floor. Dirty, walls scratched up etc. Find another hotel. We will be next time.
Alyson
Alyson, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
