4/10
We are regular travellers . It was my wife's Birthday and she has 5 weeks hence had knee replacement surgery due to injury so we decided to stay close to home .
In general, the service was very poor but most upsetting as when the bar manager served us a bottle of wine and after we had one glass just drunk said there had been a mistake and we have to take this bottle back( served us the wrong bottle), this was played out in a relatively full bar and was incredibly embarrassing and pathetic service!!! (There was a guy that served us at lunch and in the evening, Gary and he was extremely helpful )Bar manager charged us for the 2 glasses we had and didn't even apologise!!! Following that the stem in my wine glass just chipped off.... barman saw it happen and gave a new one but again no offer of gesture of good will or apology. Good was very average , breakfast restaurant manager was superb but quality of the hot food was very poor, like it was reheated and not fresh as one would expect in a 5 star hotel. Overall it was a bad experience and many guests who were there had the same complaints.
John Darcy
Viagem de 1 diária