Horrible checkin process. We arrived and couldn't access the property. The host appeared and said that their system doesn't synch with Hotels.com so we had to download the app, as some of my group weren't there we couldn't upload all passports to the app, so she said that a manual override would happen, then she went away, it still didn't work. We called her again and her attitude was the worst we had ever encountered, seriously anti customer happiness, we were tired after a long journey and the checkin process was awful. The apartment was good albeit there was no cleaning materials, so we couldn't hoover or sweep the floor, we were a 3 night / 4 day stay so this wasn't ideal. No facilities to dry clothes albeit there is a washing machine. A grumpy message yes - put simply they could do better easily, they have a good facility just lacks customer TLC.